At Brightive we care about building the capabilities of our consultants and we invest in their personal development to provide the best service to clients. We are a small, innovative and dynamic consultancy firm that emphasizes staff development and provides outstanding solutions, aimed at a strategic direction and ongoing business development. The office is based in Sofia, Bulgaria, however, we work with client organisations across Europe and Middle East.


Job description:

  • Analysing client’s existing operations and processes to identify pain points, gaps, inefficiencies and and unmet business needs; understanding business ob ectives and motivation, often going beyond what is being stated;
  • Working with business partners and sub ect matter experts to define and document process requirements, explore new opportunities, conduct feasibility studies, gather insights and recommend process improvements;
  • Modelling business process diagrams as per the BPMN methodology using a variety of process mapping tools, drafting standard operation procedures (SOPs] and validating them with key business stakeholders;
  • Preparing "as-is" and "to-be" end-to-end process documentation and performing detailed gap analysis, in addition to various other documentation (status reports, impact assessments, training materials, etc.];
  • Soliciting and analysing technical requirements and user stories with the purpose of aligning them to business requirements and processes to ensure the development of consistent end-to-end solutions;
  • Supporting or leading client workshops in support of process validation, business change and their widespread acceptance across the client organisation;
  • Configuring process modelling tools (e.g. Lucidchart, Signavio, ARISj and platforms for client pro ects (e.g. SharePointj, providing support and training for their usage to end users.


  • Educational background in business administration, management, computer science or information systems is desirable;
  • International experience or education, and the ability to travel and work in the EU are desirable;
  • Comfortable that international travel can be required for up to 30% of the gear;
  • Experience in mapping business process models in accordance with the BPMN standards is a must;
  • Operational expertise in using process modelling tools (e.g. Lucidchart, Microsoft Visio, ARIS Architect, Signavio, IBM Blueworks Live] is a must;

  • Ability to demonstrate strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation;

  • Ability to work under general direction and interact with and influence pro ect team memebers;

  • Ability to perform a broad range of work, sometimes complex and non-routine, in a variety of environments, and to apply methodical approach to problem definition and resolution;

  • Ability to understand and use appropriate methods, tools and applications;

  • Demonstration of an analytical and systematic approach to problem solving;

  • Ability to work closely with different business functions and understand their priorities;

  • Fluent in written and spoken Business English, ang other foreign language is a plus;

  • Good knowledge with practical experiences in applying pro ect management methodologies (E.g. Agile, Waterfall, PRINCE2, PMlj is considered a plus.

Why you should join us (benefits):

  • The opportunity to gain exceptional experience through involvement in some of the largest Business Change projects in Europe.

  • An outstanding team of colleagues, based in a forward-thinking and fun shared office space at Puzl CoworKing Space;

  • 5 days additional paid leave (total: 25 days)

  • A structured career development path including company-covered support in the pursuit of Agile, Project Management (PMI and/or PRINCE2] and Business Transformation and IT consultancy certifications (BA and ITIL];

  • Flexible working time and work from home policy;

  • Multisport card;

  • Public transportation card;

  • Medical + travel insurance;

  • A competitive basic salary and significant performance & utilisation related bonus;