Challenges & Accountabilities:

Deliver effective customer service

  • Respond to face-to-face, telephone and email enquiries in a professional, helpful, timely, efficient and effective manner, in line with corporate standards, policies and procedures.
  • Be informed of and actively promote the products, activities and services of all departments.
  • Register customers, collect and process fees for Teaching Centre and document verification services.
  • Provide accurate information for Examination Services.
  • Redirect customer enquiries to appropriate departments when they can not be dealt with by the Customer Service team.
  • Record statistical and other relevant data for all enquiries and ensure that they are responded to in line with corporate standards.


Manage or support customer relationships

  • Provide first-line contact with customers and help to establish and satisfy customer needs and expectations.
  • Listen actively to customers and use the information gained to improve relationships and customer loyalty.
  • Ensure relevant information is shared with the CS Coordinator and across the CS team.


Provide administrative support and comply with corporate policies

  • Register and process online and offline correspondence accurately and swiftly.
  • Provide back office support to ensure smooth running of all services.
  • Attend/contribute to training sessions and meetings as required.
  • Comply fully with British Council Data Protection policies and standards and ensure that confidential and/or internal documents and information are not disclosed to anyone other than their intended recipient/reader.
  • Comply with British Council values and Corporate Performance Management standards and procedures.


Requirements: The post holder should have the right to work in Bulgaria. Criminal records check. The post requires some work at weekends and evenings.

Minimum/Essential: Excellent communication skills; Uses IT with confidence; Bulgarian language skills to the C2 level; English language skills to B2 level as a minimum.

Benefits: Multicultural working environment; Positive and enthusiastic team; Professional development opportunities. Thirteenth salary paid in November.

Contract type: Local standard indefinite

Starting date: ASAP

Pay range: 1150 – 1510 BGN Gross

Closing Date: Monday, 28 June 2021. Аpplications will close 23:59 (Central European Time (CET).


 Find out more about the job and apply online via the British Council Careers Portal. Please note that we do not accept CVs.