We are looking for self-driven and motivated person for the following position: Expert IT Service Desk

Key responsibilities:

• Serving as the first point of contact for customers seeking technical assistance over the phone or email

• Performing remote troubleshooting through diagnostic techniques and pertinent questions

• Provide high quality and efficient first level of support for the bank services and bank applications. Determining the best solution based on the issue and details provided by customers

• Troubleshoot desktop computers, printers and peripherals related problems

• Diagnoses, controls and maintains hardware requests and preventive act

• Monitor and control for correct updating of client installations of the basic banking software.

• Installs and maintains client software necessary for the proper operation of major banking applications.

• Coordinates with users the need for technical assistance with IT equipment problems


• Experience as a help desk technician or other customer support role

• Tech savvy with working knowledge of office automation products, databases and remote control

• Good understanding of computer systems, mobile devices and other tech products

• Ability to diagnose and resolve basic technical issues • Excellent communication skills

• Customer-oriented and cool-tempered

• University degree in the area of Information or related technologies;

• Good Command of English – written and spoken

• VB script, Jscript, ASP, HTML – Advantage

• Advantage Experience in a bank or financial institution is an advantage;

• Ability to work under tight deadlines

• Team player.

Why you should join us (benefits):

• Excellent professional opportunity in Top 5 Bulgarian Bank;

• Flexible workplace, i.e. form several office locations in Sofia and from home;

• Excellent development opportunities with technical and managerial career paths;

• Competitive remuneration, social benefits and financial security in difficult times;

• High working standards, interesting and dynamic job, good working climate.